Important Update : Please note that products purchased on sale are not eligible for return or exchange. All sale item purchases are final.

PRODUCT DISCLAIMER

• All images on the website are enhanced during the post-production process, actual product colors may vary. 

RETURNS

All returns must be postmarked within 7 days of the product delivery. All returned items must be new and in an unused condition.

Pickup will be attempted twice. If the courier company fails to pick up the shipment. You will need to return the shipment to our address.

(Our address: Office# 01, MashaAllah Plaza, Ahmed Nagar, Barrier# 03, Opp. J., Wah Cantt, Rawalpindi, 47010)

Reverse Pick Up is dependent on the availability of the service in your area pin code.

Issues in quality/quantity must be reported within 24 hours of delivery for prompt resolution.

Gift cards are not refundable to bank account.

COD charges are non-refundable

200 PKR logistic charges will be deducted as a part of refund process.

RETURN PROCESS

• To return an item, please raise a request at https://pk.boozilondon.com/return your order  with a clear photo or a video that shows the product’s defects. Once the return is approved your order will be picked up within 4 -5 working days. 

• The team will work on the refund after the product is received. Refunds take 3-5 business days to appear in your original form of payment.
• In order to be eligible for a refund, your item must be returned with all tags attached, unworn, unused, and unwashed, in the exact condition that you received it

 CANCELLATIONS

Orders can’t be cancelled once its shipped, however, if the product is eligible for return, you can return the same in accordance to our return policy.

Refusing to accept your order at your doorstep will be considered as return & refund will be issued as per return policy.

You can cancel the order before it is shipped by visiting the company’s account page or by contacting customer support. 

For pre-orders, cancellations are possible within the first 24 hours after ordering. Beyond that, we won’t be able to process cancellation requests.

EXCHANGES

 (exchange policy to be discontinued from 1st January 2024.)

QUESTIONS

If you have any questions, please contact us at: hello@pk.boozilondon.com

or Whatsapp us at 03000 8696 03

Boozi London will not stand liable for any changes of any damage caused by the customer to the product.